The feedback from our most recent client survey was that you would like to know more about what’s happening at the venue in Edinburgh . So the plan is for this to become a regular section of the newsletter and if there’s anything specifically you would like covered please let us know.
Food & chairs!
First an update on the items mentioned last time. Once again more new chairs have arrived – you will see them being used widely in the meeting rooms throughout the Edinburgh venue.
And the cakes served mid morning have always gone down well, so we’ve decided to up the anti by introducing home baking for the morning break and this is clearly getting approval as this informal feedback confirms. Similarly, our homemade soup has been a hit at lunchtime so we’ve introduced new flavours, with ‘Sweet potato, carrot and chili’ being a winner by a mile. This gives everybody a healthy eating option.Delighting you!
Meanwhile you will be interested in our commitment to customer service, whether you’re the budget holder, event booker, event leader or delegate. You all have different measures of what makes a good Edinburgh venue. No matter what type of meeting, training or conference event, our mission is to delight every one of you, every time you interact with us.
During the past year we’ve made lots of changes to improve your experience …
Budget holders: Prices have been held for the last two years to help you make your squeezed budgets go further and the Daily Delegate Rate (DDR) is fully inclusive to make sure that there are no unexpected extra costs.
Event bookers: Your invoice has been changed to mirror the booking form, using the same line items and making it a lot easier for you to check that your invoice is correct and exactly matches what you’ve signed for. Remember, it’s covered by our No-quibble Guarantee.
Event leaders: During the last year, more than half of the rooms have had more powerful projectors installed, giving a brighter image and doing full justice to your presentation material. Also the free wifi network has been upgraded in the third floor rooms to provide a stronger signal and improved reliability.
Delegates: The Internet Cafe has been upgraded to five PCs so so there’s less waiting for access, see boost-to-internet-cafe.
That’s all for now. By the time you get our next newsletter we will be further ahead with our program to upgrade rooms, further improving your experience at the venue … so watch this space!
March 2011
